Recover Thousands of Dollars in Refunds Without Lifting a Finger

Access to Managed Refund Service is included in all Platinum and Diamond Helium 10 plans; however, after you set up your account and activate the service, Helium 10 will begin auditing and submitting claims automatically. Diamond users will receive a monthly invoice for 15% of any successfully recovered reimbursements, while Platinum users will receive a monthly invoice for 18% of any successfully recovered reimbursements.

Yes, you can turn the service off at any time by contacting us at support@helium10.com. Please note that any successful claims submitted by Helium 10 before deactivating the service will still be charged the 15% commission fee on the next monthly invoice after deactivating the service.

Managed Refund Service is a white-glove, end-to-end solution for managing and optimizing Amazon reimbursement claims. Our elite team of skilled claims specialists will audit your last 18 months of FBA transactions, identify refund opportunities, submit claims on your behalf for them, and chase down the maximum possible refunds for you—all while keeping you in the loop through a dedicated case manager and sophisticated claims tracking. 

Managed Refund Service manages and optimizes a broad range of Amazon reimbursement claim types, including:



Inbound Claims: Inventory lost en route to Amazon, damaged in transit with Amazon Partnered Carriers, or harmed during FBA intake.



Warehouse Claims: Inventory wrongly disposed of by Amazon, misplaced in an Amazon warehouse or lost during removal orders, or discrepancies between seller-provided and Amazon-measured package dimensions.



Customer-Related Claims: Inventory lost en route to the customer, incorrect FNSKU returns, and discrepancies involving customer returns and exchanges. 

Most businesses like yours rack up high time and labor costs by manually exporting, organizing, and analyzing their monthly Amazon reports to identify refund opportunities—not to mention submitting claims for them and following up on those claims until their Amazon reimbursements are received. Managed Refund Service takes over this costly process for you, running continuous audits to uncover even the most hidden claim opportunities, submitting those claims automatically, and ensuring they’re paid out by Amazon at their highest possible values. Reclaim your hard-won money and valuable time by letting Managed Refund Service handle your Amazon reimbursements.  

Yes, Managed Refund Service is compliant with Amazon’s terms of service for FBA reimbursement providers! Helium 10 is an official member of the exclusive Amazon Emerald Program, which enables third-party seller apps (like Helium 10) to connect to Amazon Seller Central. We earned this membership from our proven, longstanding compliance with Amazon’s terms of service. In fact, you can receive status updates on the claims Managed Refund Service handles directly in Amazon Seller Central!