Compatible with: Amazon Amazon Email Marketing Automation (Follow Up) An email tool designed to create a stellar customer experience View Pricing Benefits of Follow Up The Power of Automated Communications Craft automated email sequences that kick-in on order deliveries and other event triggers View orders, set automations, build email templates, manage products, and more Follow-up with orders to obtain valuable feedback, improve seller reputation, and boost sales Straightforward Automation Strategy with Low Maintenance Use our Amazon autoresponder to effectively communicate with your customers at pivotal moments by scheduling specific events Sign Up Amazon Email Marketing Made Easy Write your own emails or use any of the free templates provided, including those written by some of the most accomplished sellers on Amazon Sign Up User-Friendly Interface Saves You Time A simple and easy-to-use dashboard organizes all your activity; view orders, set automations, build email templates, manage products, and more Sign Up Answer Customer Concerns and Issues Immediately Follow-up with orders to obtain valuable feedback, improve seller reputation, and increase future sales Sign Up Every Successful Business Begins with Happy Customers Focus your Amazon email marketing around the moments that really matter to your customers Sign Up TikTok Features now in Diamond Plans & Pricing Effortlessly expand your Amazon operations to TikTok Shop with our new suite of TikTok-specific features now included in Diamond! Save up to 25% per month when billed annually See annual pricing Coupon applied. You have a % off discount! Coupon code “” is not valid. Coupon is not available for Monthly plans. Coupon is not available for Annual plans. Diamond Platinum Starter Diamond $229 $279 / mo Buy Now Platinum $79 $99 / mo Buy Now Starter $39 $49 / mo Buy Now Diamond $229 $279 / mo Billed Annually Buy Now Perfect for expert sellers looking to scale – on Amazon and beyond Platinum $79 $99 / mo Billed Annually Buy Now Everything for building a business— now with AI Advertising! Starter $39 $49 / mo Billed Annually Buy Now The training and tools you need to get started Product Research Black Box Watch Video Find profitable product opportunities on Amazon Limited Black Box for Influencers Limited Xray Watch Video Powerful product data available through your browser Xray for Walmart Limited Limited Xray for Influencers Review Insights Product Launchpad Up to 2,000 ideas Up to 2,000 ideas Limited Keyword Research Cerebro Limited Magnet Limited Xray Keywords 5 Uses Keyword Sales Advanced Brand Analytics Advertising AI Advertising Rule-Based Automation Keyword Recommendations Dayparting Ad Spend Limits $5k/mo free | 2% $1k/mo free | 2% Operations Managed Refund Service Included | 15% Alerts 200 Products 20 Products 2 Products Follow-Up 15,000 Emails 5,000 Emails Inventory Management Up to 40 SKUs Limited Business Evaluations Learning Freedom Ticket Watch Video Amazon training from renowned subject experts Amazon PPC Academy With Token Connected Exit Ticket Get Started with Follow Up Create the Best Customer Experience Possible Sign Up Create customized message templates Set up custom message automations Increase reviews and seller feedback FAQs What Is an Amazon Autoresponder? An Amazon autoresponder is a third-party solution (like Helium 10’s Follow Up) which will reach out to customers on behalf of the seller to request that they leave a review on their product listing. Can You Automate Email Sending on Amazon? Helium 10’s Follow Up will automate email outreach to customers on behalf of the seller so that they may focus on other initiatives related to their Amazon business. This software saves time (and ultimately money) for sellers. How Do I Setup Email Automation on Amazon? You sell products 24/7. As an Amazon seller, how do you maintain and manage communication with your Amazon customers after a sale, in a timely fashion? And how do you do so in a way that will promote positive seller feedback and positive product reviews?! One way is to employ automated, sequenced emails and review requests with Helium 10. Using Helium 10’s Follow-Up tool, you can create, customize, and schedule emails to your Amazon buyers. The tool also helps you adhere to Amazon’s Terms of Service (TOS) and Communication Guidelines. What Does Helium 10’s Follow Up Tool Do? Follow Up enables sellers to view new orders, set automations, build email templates, manage products, obtain valuable feedback, improve seller reputation, and ultimately generate more sales. Testimonials Amazon FBA Course Resources Sign Up for Free Your Winning Solution See How Sellers are Succeeding With Helium 10 Buy Now View Pricing Proven Expert Strategies “The Freedom Ticket course is incredibly well-organized, offering top-notch expert content that is both comprehensive and actionable.” Eyal E. | E-Commerce Seller Learn from the Best Names in the Industry With over 30+ expert guests, Freedom Ticket covers everything you need to win on Amazon. Start Learning from the Pros 9,604 People signed up last week. Start Using Follow Up Today! If you’d like to try out Follow Up for yourself, sign up to check it out online today! Sign Up Thought Leadership, Tips, and Tricks Never miss insights into the Amazon selling space by signing up for our email list! Subscribe 7 minute read 5 Unique Ways To Leverage Automated Follow-Ups To Boost Reviews 23 minute read Helium 10 Buzz 11/17/21: Black Friday, New Amazon Seller Data, Follow-Up, How To Get Subject Matter Back 37 minute read Episode 63 – Boost Your Sales Follow-Up Process with Amazon Email Automation The Details Overview of Helium 10’s Follow Up Tool Every business begins with customers – but every successful business begins with happy customers. Like many busy Amazon sellers, you may not have the time or processes necessary to effectively communicate with your customers at pivotal moments and after specific triggering events. This is why we created, Follow-Up, a fully automated email tool – a customizable and effective approach to creating a stellar customer experience. Focus your marketing around the moments that really matter to your customers. Craft automated email sequences that kick-in on order deliveries and other event triggers. Follow-Up’s user-friendly interface also saves you time. A simple and easy-to-use dashboard organizes all your activity and enables you to view orders, set automations, build email templates, manage products, and more. A huge benefit of Follow-Up is that it allows you to address customer concerns and issues as soon as they arise. Over time, you can follow-up with orders to obtain valuable feedback, improve seller reputation, and eventually—get more sales. We make this process as easy as possible, giving you the option to write your own emails or use any of the free templates provided to you by Helium 10—including those written by some of the most accomplished sellers on Amazon. How to Write Amazon Email Follow Up Messages Direct contact with a buyer creates an opportunity to win a customer for life. That’s why Helium 10 created Follow-Up: so sellers like you can nurture your Amazon customer service using Amazon’s email system. When you are ready to capitalize on the chance to contact your Amazon customers via email after a recent sale, you face two challenges: automating an effective email sequence and writing appealing letters that build brand trust and invite repeat sales. Both tasks work together to cultivate your brand recognition and to woo buyers into wanting to buy products from you through Amazon. Courting brand loyalty in an Amazon marketplace of hundreds of thousands of brands and millions of products requires you to sell quality products and to deliver excellent customer service. This article shows you how Helium 10’s Follow-Up helps you deliver that customer service using email. Amazon maintains a strict TOS for how and when you can contact your Amazon customers following a purchase of your products on Amazon. Helium 10 strongly recommends that all private sellers study Amazon’s email use rules carefully to avoid breaking TOS, especially regarding the content of the emails you send to customers after a sale. Because Amazon already sends email shipping notification to all buyers, with the tracking number, after they buy your product, you won’t want to send a shipped notification email from your storefront, because it would only send duplicate information, potentially annoying the customer.But you can send emails to, for example, notify the customer that the product has been delivered and provide any instructions or tips on using the product. Even more essential to building your business is that inside these informational emails, you can politely request feedback in the form of a product or storefront review. (Keep in mind that Amazon absolutely states that you cannot ask for specifically positive reviews.) Sign-up for follow-up today to learn more about how to leverage Amazon email marketing for your business.